Best Adobe Robohelp Specialists New Castle Near You

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freelancers adobe robohelp specialists New Castle

Jason Patton
Memphis, Tennessee
Skills
  • Content Development
  • Project Management
  • Cross-functional Team Leadership
  • Agile Methodologies
  • Technical Writing
  • Instructional Design
  • Design
  • Writing
  • Editing
  • Documentation
  • E-Learning
  • Multimedia
  • Content Strategy
  • Scrum
  • Strategic Planning
  • Requirements Analysis
  • Software Development Life Cycle (SDLC)
  • Analytical Skills
  • Business Analysis
  • Strategy
  • Position: Digital Learning Manager
  • Current company: American Residential Services

Experienced technical communications professional--skilled at transforming complex or technical information into clear, engaging, and accessible content based on the end-user’s ability, experience, or need.

Some General Qualifications:
• Exceptional verbal and written communication skills
• Referenced experience delivering innovative, Technical & Instructional materials, using state-of-the-art design & authoring tools in an Agile environment
• Accomplished designer adept at producing engaging and effective instructional materials aligned with organizational guidelines and objectives
• Effective communicator comfortable delivering product presentations, facilitating demos, and presenting other project information to all levels of an organization
• Creative, analytical person who thrives in a fast-paced environment, meets deadlines and collaborates effectively—with or without supervision

Additional Experience:
*Office, Design, eLearning & Authoring tools:
• MS Office 365, MS Visio, Teams/SharePoint, MS Flow, MS PowerApps, MS Forms
• Adobe Design Tools - Captivate, Photoshop, Illustrator, InDesign
• Adobe RoboHelp 2020
• Articulate Storyline
• TechSmith SnagIt & Camtasia
• WebEx/Zoom

*Development Methodologies
• Software Development Life Cycle (SDLC)
o Agile/Scrum
o Scaled Agile Framework Enterprise (SAFe)
o Waterfall
o Lean
• Enterprise Document Management
o ISO 9001
• Document Development Life Cycle (DDLC)

*Learning Management Systems & Database Experience
• Totara
• Moodle
• AS/400
• TIBCO Spotfire (Reporting)


Experience
  • Digital Learning Manager
    American Residential Services
    7/2021
    Memphis, Tennessee, United States
  • Senior Technical Learning Analyst - Global Customer Experience - Strategic Planning and Analysis
    FedEx Services
    10/2020
    Memphis, TN
  • Principal Technical Writer - Product Services, Training, and Development
    Tangoe
    6/2019
    Memphis, TN
  • Project Manager-Data Visualization Content Development - Enterprise Customer Data Services
    FedEx Services
    6/2018
    Memphis, TN
  • Learning Technologist - Learning & Development - Customer Experience
    ServiceMaster
    5/2017
    Greater Memphis Area
  • Senior Instructional Designer - Learning & Development – Fulfillment Centers
    Nike
    2/2016
    Greater Memphis Area
  • Senior Technical Writer - Global Trade Manager Application
    FedEx Services
    12/2014
    Greater Memphis Area
  • Senior Technical Writer - Training & Development
    Memphis Police Department
    2/2014
    Greater Memphis Area
  • Instructional Designer - Enterprise Capability Data Framework
    FedEx Services
    11/2012
    Greater Memphis Area
  • Senior Technical Wrter - Training & Implementation
    ServiceMaster
    5/2007
    Greater Memphis Area
Training
  • The University of Memphis
    Master of Arts - MA
  • The University of Memphis
    Bachelor of Arts - BA
Jane P.
New York, New York
Skills
  • Writing
  • Technical Writing
  • Technical Training
  • Training & Development
  • Software Documentation
  • Data Analysis
  • Online Research
  • End User Training
  • Customer Satisfaction
  • Survey Design
  • Survey Research
  • Case Studies
  • CBT
  • Video Writing/Production
  • eLearnng
  • Writing For The Web
  • Tests and Evaluations
  • Needs Analysis
  • Training Delivery
  • Instructional Design
  • Position: Senior Technical Writer, Business Analyst, Technical Editor, Instructional Designer
  • Current company: Consultant (Available)
  • Languages: English · French · Spanish

• 20+ years technical writing & editing
• 6+ years business analysis
• 20+ years training & instructional design
• Communicate technical topics in clear, easy-to-understand language
• Research & interview experts on wide range of topics
• Learn proprietary software easily & quickly
• Create business & functional requirements for proprietary software
• Research & document business processes & procedures

Consulting clients included Goldman Sachs (6 years), MasterCard, American Express, KBC Bank (Belgian bank), ADP, Roche, Symantec, Capital Group (mutual funds), News America (brand marketing), PaineWebber, HP, PSE&G, Canon, Sears, Accenture, Enterprise, etc.

Skills include:
• Technical writing & editing
• Business analysis, process & procedure documentation
• Business & functional specifications
• Web pages & online help
• Research & interviewing
• Documentation for I.T. developers, analysts, help desks, etc.
• Training design, including eLearning; needs/task analyses; learning objectives; pre-work; leaders’/participants’ guides; activities; games; evaluations; tests; tutorials; CBT; job aids; train-the-trainer

Kudos:
• “Jane is a professional writer of the highest caliber, who meticulously plans, researches, and produces materials of the highest quality. Jane has…an admirable work ethic. She is an invaluable asset to any team.” (Software project manager)
• "The quality of [your] work was fantastic." (Financial systems analyst)
• “[Jane’s] diverse writing skills, creativity, attention to detail, ability to listen, analytical skills, resourcefulness, and dependability in meeting all deadlines have earned high praises from clients and resulted in excellent written pieces.” (Technical project manager)
• “Easy to read - analogies and examples make it easier for a lay person to understand.” (User
tester)
• “This software is really fun.” (User tester)
• “You made a dry topic sound very interesting.” (Systems engineer)

Resume and references available upon request.


Experience
  • Senior Technical Writer, Business Analyst, Technical Editor, Instructional Designer
    Consultant (Available)
    /2019
    Greater New York City Area
  • Instructional Designer, Training Writer, Technical Writer, Technical Editor
    News America Marketing
    /2018
    Greater New York City Area
  • Business Analyst, Technical Writer, Technical Editor (Consultant)
    Alzo International
    /2015
    Greater New York City Area
  • Technical Writer, Business Analyst, Technical Editor (Consultant)
    KBC Bank & Verzekering
    /2014
    Greater New York City Area
  • Technical Writer, Business Analyst, Instructional Designer, Technical Editor (Consultant)
    PSEG
    /2012
    Greater New York City Area
  • Technical Writer, Analyst, Technical Editor (Consultant)
    Accenture Software for P&C Insurance
    /2012
    Greater New York City Area
  • Technical Writer, Technical Editor, Instructional Designer (Consultant)
    Goldman Sachs
    /2005
    Greater New York City Area
  • Instructional Designer, Training Writer, Technical Writer/Editor, Analyst (Employee/Consultant)
    ADP
    /2002
    Greater New York City Area
  • Technical Writer, Technical Editor, P.R. Writer, Corporate Communication (Consultant)
    QP Group Americas
    /2001
    Greater New York City Area
  • Instructional Designer, Training Writer, Technical Writer, Technical Editor (Consultant)
    ADP
    /2000
    Greater New York City Area
Training
  • University of Maryland
    BA
  • Writing, Editing, Training, Software-Related Courses
    Advanced-level courses
Levi Castle
Windsor Heights, Iowa
Skills
  • Technical Writing
  • Corporate Communications
  • Content Management Systems (CMS)
  • Writing
  • Editing
  • Social Media
  • News Writing
  • Journalism
  • Newspapers
  • Copy Editing
  • Creative Writing
  • Online Journalism
  • Video Editing
  • Video Games
  • Technical Support
  • Press Releases
  • Copywriting
  • Multimedia
  • Quality Assurance
  • Testing
  • Position: Quality Assurance Test Analyst
  • Current company: Confidential
  • Languages: 4 years of high school Spanish · English

I have both professional and hobby-driven knowledge in nearly all things multimedia (specializing in technical documentation), technology, and business-related. I also have a very keen eye for quality assurance. I always put an incredible amount of efficiency and pride into my work. When you see something with my name attached to it, you'll know precision, thought, and years of experience were behind it. That's what I do, and that's who I am - both at work and outside of it.

I always look for the most efficient way to do things and am not hesitant to give constructive input as well as criticism. A consistent skill I bring to the table wherever I go is to look at a process and ask myself and my team: "How can this be improved?" I am not one who likes to waste time, and as such, I will always proactively work to create the best content I can in the most satisfactory time frame for the client.

I have a vast variety of skills in the Information Technology, Project Assistance, Technical Writing, and QA fields. I use my major (JLMC) to shape my writing to be as detailed as possible, but also straight to the point and professional. Meanwhile, my minor (Technical Communication) allows me to not only work with all types of media within IT, but also coincides with my hobby-based love of technology to produce very well-received work. Please see the rest of my profile for a complete and ever-expanding list of my professional skills. Examples of work can be provided upon request. You may always contact me at levicastle93@gmail.com. Thank you.


Experience
  • Quality Assurance Test Analyst
    Confidential
    9/2020

  • Project Assistant
    Net-Integrated Consulting Inc. (NIC)
    10/2016
    Urbandale, Iowa, United States
  • Contractor - Wells Fargo
    TEKsystems
    3/2015
    West Des Moines, IA
  • Wireless Consultant
    Verizon
    9/2014
    Ames, Iowa
  • Reporter, Blogger and Editor
    Iowa State Daily
    5/2012

  • Communications Intern
    Iowa State University Information Technology Services
    /2013

  • Freelance reporter/blogger
    Times-Republican
    /2011

  • Projectionist/Concessions
    Orpheum Theater Center
    /2011

Training
  • Iowa State University
    Journalism and Mass Communications
    2012
  • Marshalltown Community College
    Associate of Arts (AA)
    2010
Joe Coccia
Morris Plains, New Jersey
Skills
  • Technical Writing
  • Technical Documentation
  • Software Documentation
  • Management
  • Leadership
  • Team Leadership
  • Online Help
  • Editing
  • Microsoft Office
  • Microsoft Excel
  • FrameMaker
  • RoboHelp
  • Outlook
  • WebWorks
  • SharePoint
  • Enterprise Software
  • Troubleshooting
  • Project Management
  • Agile Methodologies
  • Agile Project Management
  • Position: Senior Technical Writer
  • Current company: Millennium Systems International

Technical Writer and Manager with over 16 years of experience producing software documentation and help systems. Wealth of experience in the following areas: SharePoint infrastructure, Cloud/SaaS, compliance/security, API documentation, pharmaceuticals, GC-MS, thermal analysis, rheology, and beauty and wellness industry. Proven track record of successfully growing and managing a team while delivering quality documentation on time, regardless of the challenges.

Compentencies:

• Help system design, creation, and implementation, with experience working in Agile and waterfall development environments.

• Building and leading a cross-functional, global team of writers.

• A mature management style that fosters team unity, high morale, and exceptional productivity.

• Comfortable producing documentation for all phases of the software development lifecycle.

• Expert-level skills in Adobe FrameMaker, RoboHelp, WebWorks, Acrobat Professional, PageMaker, and Illustrator; Microsoft Office, SharePoint, Visio, and Team Foundation Server; MadCap Flare; AuthorIT; HTML; XML; and JIRA.


Experience
  • Senior Technical Writer
    Millennium Systems International
    5/2016
    Parsippany, NJ
  • Owner/Proprietor
    Coccia Technical Communications, LLC
    8/2011

  • Manager, Technical Writing
    AvePoint, Inc.
    11/2011
    Jersey City, NJ
  • Senior Technical Writer
    TA Instruments
    5/2008
    New Castle, DE
  • Technical Writer
    Technical Writers, Inc.
    1/2003
    Wilmington, DE
Training
  • University of Delaware
    Bachelor of Arts
    1999
Cathy Snyder
St Petersburg, Florida
Skills
  • Technical Writing
  • Software Documentation
  • Proofreading & Editing
  • Content Management
  • Editing
  • Quality Assurance
  • Minimalist Writing
  • Instructional Design
  • Online Help Development
  • SharePoint
  • Project Management & Scheduling
  • Customer Needs Assessment
  • Adobe Acrobat
  • Topic Selection & Approval
  • Adobe Fireworks
  • Dreamweaver
  • Snag-it
  • Basic HTML Coding
  • Business Analysis
  • RoboHelp
  • Position: Technical Publications Coordinator
  • Current company: Planet Home Lending, LLC

• Experienced analytical writer knowledgeable in drafting, proofing, editing, and finalizing online Help systems, instructional design documents, installation outlines, and other user assistance learning and reference manuals.
• Using attention to detail and strong organizational and communication skills, worked with key stakeholders to gather technical information, improve quality, and deliver enhanced illustrations and procedures.
• Proficient at writing content in a clear, concise, consistent and useful manner that is appropriate for the target audience.


Core Competencies & Technical Skills:
- Technical Writing - Content Development - Project Management & Scheduling - Customer Needs Assessment - Topic Selection & Approval - Proofreading & Editing - Instructional Design - Minimalist Writing - Software Testing - Requirements Analysis - Microsoft Word, Excel, PowerPoint, Visio & Outlook - Adobe RoboHelp, Dreamweaver, Fireworks, Photoshop & Acrobat - Snag-it - SharePoint - MadCap Flare - Basic HTML Coding


Experience
  • Technical Publications Coordinator
    Planet Home Lending, LLC
    1/2021

  • Technical Writer
    Randstad Technologies
    11/2020

  • Technical Writer
    Kforce
    6/2019
    Tampa/St. Petersburg, Florida Area
  • Technical Writer
    Central Digital Publishing
    10/2018
    Tampa/St. Petersburg, Florida Area
  • Technical Writer
    Briljent
    6/2015
    Indianapolis, Indiana Area
  • Technical Writer
    Nielsen Audio (formerly Arbitron Inc.- 2/04-9/13 and Marketing Resources Plus - 6/98-2/04)
    6/1998

  • Administrative Assistant
    Carnegie Mellon University
    3/1986
    Pittsburgh, PA
Training
  • Carlow University
    Bachelor of Science (B.S.)
  • Columbus State Community College
    Associate's degree
Nic Lazenby
Newcastle upon Tyne, England
Skills
  • Technical Writing
  • Technical Documentation
  • Software Documentation
  • Training
  • Software Design
  • SaaS
  • Data Center
  • Network Security
  • Cloud Computing
  • Managed Services
  • Security
  • Telecommunications
  • Software Development
  • Technical Support
  • Software Installation
  • Software Testing
  • Procedure Manuals
  • Process Improvement
  • Project Planning
  • Customer Support
  • Position: Technical Author
  • Current company: Mandata (Management and Data Services) Ltd

A time served Technical Author with over 20 years’ experience in Payroll/HR, Internet Security and Traffic Management Software industries, my previous roles also cover software implementation, training, technical support, development (with particular expertise in user interface design) and testing. I am able to work on my own initiative and as part of a team, and have substantial experience of on-site consultancy.

I have first-class analytical, design and problem solving skills and a flexible and innovative approach to product development, support and marketing. I am comfortable working closely with customers, customer services staff, sales staff and development staff, to translate business and customer needs into the ideal solution for both.

Key Skills
• Expert at documenting software and the production of help systems, user guides, configuration manuals and help videos using Madcap Flare/Abode Robohelp/InDesign/Acrobat/Dreamweaver, Microsoft Word/PowerPoint/Excel/Visio, Demo Builder, Jing, Camtasia, Docebo Cloud, Articulate Storyline, Freshdesk, InstantKB, HTML, CSS and Javascript.
• UI design specialist and software developer with experience of Sybase Powerbuilder, SQL, HTML, CSS and XML.
• Technical support up to and including management of support desk.
• Software implementation, training and on-site consultancy.
• Experience with cloud based, traditional server based and mobile applications.
• Project management from conception to delivery.
• Excellent communication skills, both oral and written.


Experience
  • Technical Author
    Mandata (Management and Data Services) Ltd
    11/2015
    Cramlington, Northumberland
  • Technical Author
    Bloxx
    /2009
    Livingston, Scotland
  • Senior Programmer / Technical Author
    Cintra HR & Payroll Services
    /1997
    Gateshead, Tyne & Wear
  • Clinical Data Clerk
    Royal Victoria Infirmary
    /1993
    Newcastle upon Tyne, United Kingdom
  • Clerical Assistant
    Byteware Ltd.
    /1992
    Newcastle upon Tyne, United Kingdom
Training
  • Royal Grammar School, Newcastle

    1980
Erica Avila
Arlington, Texas
Skills
  • SEO
  • InDesign
  • CSS
  • Illustrator
  • Technical Writing
  • SEM
  • Graphic Design
  • Photoshop
  • Adobe Fireworks
  • RoboHelp
  • HTML
  • Inventory Management
  • Warehouse Management
  • QuickBooks
  • Supply Chain Management
  • E-commerce
  • CRM
  • Training
  • Small Business
  • Sales
  • Position: Senior Communications Specialist
  • Current company: Alterity, Inc.

Marketing communications professional with the ability to communicate through various mediums to generate leads and maintain customer satisfaction.

Specializes in web design, web coding and graphic design. Able to work in a variety of industry-standard software applications, which allows for quick learning of other software applications.

Specialties: HTML, CSS, javascript, ASP, Adobe Photoshop, Adobe Illustrator, Adobe InDesign, Adobe Flash, Adobe Fireworks, Adobe Director, Adobe Dreamweaver, Adobe RoboHelp, SEO, SEM, graphic design, technical writing, video editing, photography


Experience
  • Senior Communications Specialist
    Alterity, Inc.
    11/2004

Training
  • The University of Texas at Arlington
    Bachelor of Arts
    2004
  • McLennan Community College
    Associate of Arts
    2002
  • Texas State Technical College

    2000
Bobby Power
Atlanta, Georgia
Skills
  • SEM
  • SEO
  • Copywriting
  • Social Media Marketing
  • Social Networking
  • Technical Writing
  • Blogging
  • Editorial
  • Feature Articles
  • Mobile Marketing
  • Copy Editing
  • Google Adwords
  • Publishing
  • Creative Writing
  • Online Advertising
  • Content Development
  • Editing
  • Music
  • Digital Marketing
  • Email Marketing
  • Position: Technial Writer
  • Current company: Google

Specialties: technical writing, tech writing, tutorial videos, help videos, video walkthroughs, markdown, jekyll, MadCap Flare, Adobe InDesign, Adobe RoboHelp, Zendesk, ScreenFlow Pro, music writing, copy writing, copy editing, web content, SEM, SEO, Certified Google AdWords Account Manager, copywriting, ppc advertising, interactive marketing, social media marketing, search marketing, editing, wordpress, social networking, social media


Experience
  • Technial Writer
    Google
    7/2021
    Seattle, Washington, United States
  • Co-Owner/Operator
    Geographic North
    5/2009
    Atlanta
  • Senior Technical Writer
    Banyan Security
    12/2019
    Atlanta, Georgia
  • Lead Technical Writer
    Exabeam
    4/2018
    Atlanta & San Mateo
  • Writer
    Creative Loafing
    12/2012
    Greater Atlanta Area
  • Technical Writer
    Distil Networks
    11/2015
    Raleigh, North Carolina
  • Blog Editor
    Decoder Magazine
    2/2013

  • Technical Writer
    Colorado Governor's Office of Information Technology
    3/2014
    Denver
  • Technical Writer
    AirWatch
    7/2012
    Greater Atlanta Area
  • Interactive Content Manager/Technical Writer
    EBSCO Research LLC
    6/2010
    Atlanta
Training
  • Georgia State University
    Bachelor of Arts
    2004
  • Northumbria University
    Bachelor of Arts (BA)
    2006

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